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I strive to create each and every piece with love, care and understanding, as-well-as insure that it will last a lifetime. I stand by each and every piece I make and offer a 30 Day Limited Warranty and Lifetime Repair Services.
If you are not completely satisfied with your purchase, please call me within 10 days of receiving your order so I can make things right.
If you ever need a repair, please let me know the minute it happens. I evaluate all situations by email, please send me photos and I will contact you back with repair options.
FREE Repairs Within 30 Days
Any repairs after our 30 day limited warranty will be evaluated and cost will be determined by repair needs.
What is Covered Under 30 Day Limited Warranty
- All beads and findings are intact, but hair needs to be repaired plus the cost of shipping
- Lost beads, charms, ear wires - Small fee for replacement, will vary depending on style of bead/charm plus cost of shipping
- Broken ear wires, lost clasps, broken or damaged rings - Small fee for replacement, will vary depending on style of bead/charm plus the cost of shipping
- Epoxy breakdown, beads and clasp have moved plus cost of shipping
What is Not Covered Under 30 Limited Warranty
- Color changes/tarnishing/color fading of beads
- Abuse or damage that exceeds normal wear
- Hair breakage from wear
Custom created or final sale items are non-returnable because they are one-of-a-kind unless they arrive damaged or defective.
Have a question?
Don’t hesitate to give me a call at (973) 370-0133