Warranty
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I strive to create each and every piece with love, care and understanding, as-well-as insure that it will last a lifetime. I stand by each and every piece I make and offer a 30 Day Limited Warranty and Lifetime Repair Services.
If you are not completely satisfied with your purchase, please call me within 7 days of receiving your order so I can make things right.
If you ever need a repair, please let me know the minute it happens. I evaluate all situations by email, please send me photos and I will contact you back with repair options.
FREE 30 Repairs Within 7 Days
Any repairs after our 30 day limited warranty will be evaluated and cost will be determined by repair needs.
What is Covered Under 30 Day Limited Warranty
- All beads and findings are intact, but hair needs to be repaired plus the cost of shipping (customer is responsible for shipping cost to me)
- Lost beads, charms, ear wires - Small fee for replacement, will vary depending on style of bead/charm plus cost of shipping
- Broken ear wires, lost clasps, broken or damaged rings - Small fee for replacement, will vary depending on style of bead/charm plus the cost of shipping
- Epoxy breakdown, beads and clasp have moved plus cost of shipping
What is Not Covered Under 30 Limited Warranty
- Color changes/tarnishing/color fading of beads
- Abuse or damage that exceeds normal wear
- Hair breakage from wear
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Custom created or final sale items are non-returnable because they are one-of-a-kind unless they arrive damaged or defective.
Have a question?
Don’t hesitate to give me a call at (973) 370-0133